At the time of placing your order you will be asked to accept our terms and conditions. Please read through these terms and conditions before finalizing your purchase. By making a purchase you are bound by these Terms. Please review them whenever browsing this website and making a purchase.
All prices are inclusive of GST and are in Australian Dollars. Prices are determined at the time of your order and are subject to change prior to payment without notice.
All transactions through the online shop are via PayPal. A PayPal account is not required to make purchases via the online shop, you may pay directly using your credit card via PayPal. We do not sure your credit card information.
All reasonable steps are taken to guarantee the security of information we gather from possible risks such as loss or unauthorised access, destruction, use, modification or disclosure of such information. Your information is kept in a secure environment, however no data transmission over the internet is 100% secure.
Please keep your username and password details in a secure location as you are liable for any activity on your account, even if performed by an unauthorized person. If you suspect your account has had a security breach, please contact us as soon as possible.
Returns, exchange and refunds
Before purchasing from our online store, please make sure you are 100% sure of your selection. Once your order has been confirmed and shipped, not changes will be accepted. All orders are subject to availability of stock. We do not exchange or refund items that were incorrectly selected.
Every effort has been made to ensure the products, images and descriptions that are offered on this website are represented as accurately as possible however we cannot guarantee all descriptions and colours to be completely accurate. Images are for example only.
Every care is taken to ensure products are delivered in good condition. Whilst we package our products into packaging designed to protect the product, Suncoast Gold Macadamias cannot be held responsible for damage of any kind whilst in transit.
If you believe the product you have received is faulty, please contact us immediately by email [hide_email email=”firstname.lastname@example.org”]. As we cannot guarantee or confirm how the product has been stored once it has left our facility such complaints must be received with 48hrs of delivery. We cannot accept any returns without prior authorization. Please note, photographic evidence may be required.
Returns will be accepted if your orders has been incorrectly filled.
Orders will be processed and shipped via Australia Post within 3 business days. (No International Deliveries). Sometimes we may use a courier company based on your location in order to offer you the best possible service.
We offer Regular and Express Parcel Delivery options during the ordering process. A signature on delivery option is available to purchase during the ordering process – if this option is not selected Suncoast Gold Macadamias cannot be held responsible for lost packages.
We recommend using Express Post and signature on delivery options for all products to ensure the product arrives in the best possible condition. Whilst every care is taken to ensure products are delivered in good condition, Suncoast Gold Macadamias cannot be held responsible for any damage whilst in transit.
Pick up can be arranged. This option will be available at check out. Pick up will be available from Reception between the hours of 9am & 4pm within 3 days after your order has been received. We will email you when your order is ready to collect.
Liability & Indemnity
Suncoast Gold Macadamias (Aust) Limited will not be held liable for any loss or damage related to the use of this site or other linked sites. By accessing our website and online store you agree to indemnify us and our partners, agents, officers, employees and any other authorised representatives against all claims, suits, demands, damages, liabilities, costs or expenses arising in any way out of or in way connected to your use of this website.